send me an email or message me on ig with a description and I will get back to you with all the details! :) there is also a highlighted story on my Instagram that explains the process of a custom order. 

Denmark

It takes about 1-4 business days after the shipment is made and shipped out. You get a tracking order ;)

shipping within EU

It takes about 4-14 business days after the shipment is made and shipped out. You get a tracking order ;)

International shipping

It takes about 10-14 business days after the shipment is made and shipped out. excl. customs, if there are any. You get a tracking order ;)

Artalette is not liable for any customs that may apply. Please check your country's taxes and other charges collected on imported and exported goods.

An email should be received from both me - Artalette - artaebirka@gmail.com and the post office (PostNord)

However, sometimes, for whatever reason (ugh!) emails end up not going through or end up in spam - if this is the case, please reach out to me via email or direct msg on Instagram - artalette.cph

Thank you so much for your understanding! :)

For some pieces, I use silver metal clay that turns into solid 999 silver after firing. Then, i solder on 925 silver jump rings ect.

For other pieces that are casted (the star and window charm and rings), they are availabe in 925 silver or bronze.

For gold options contact me. ;)

999 vs 925

999 silver is fine silver, which means it has fewer alloys added to it, makes it resistant to tarnishing, but makes it more prone to scratching because it is softer.

925 silver is sterling silver, which means it has other alloys added to it, that makes it more durable, but tarnishes easier because of it.

No piece in the shop is made from anything other than the materials listed above!

If it is important to you to have the metal type stamped on the item, please reach out to me or leave a note on the prder.

My packaging is always changing as I tend to use recycled materials wherever I can, to reduce waste. ( packing peanuts or bubble wrap that I have received from my own orders, dried flowers, thrifted buttons, recycled paper stickers )

Some items in the packaging are bought new, like the linen jewelry pouches, polishing cloths, and candy

This list is just an example and I am always open to feedback. ( if you do not want something added to your order, you can always leave me a note and I will accommodate ) :)

The reason why you do not see any gold pieces on my site is - it is a very expensive material to work with.

However, I am always down to do a piece in gold if someone wants it! if you want a gold piece, we can discuss the options - gold plating or solid gold. After the payment is made - the production will start ;)

Since each piece is handmade the size and weight can slightly vary each time. You can email me or send me a message on Instagram for the exact measurements.

If you need a specific size for the bale, for example, that can be customized to your needs. ;)

The design was created by @ancient.spiral by taking my star pendent design and the idea of little nameless creatures. :))

Workshops are open to anyone and are held on a set date. I announce all my community workshop dates via Instagram. You can purchase the tickets through my Instagram where I like the hosts' website. :)

Private events are events you can book for yourself and a group of people you know. Please refer to the "Private Events " page for more information

I announce all my community workshop dates via Instagram. You can purchase the tickets through my Instagram where I like the hosts' website. :)

It is recommended that you remove your jewelry before sleeping, exercising, showering, bathing, or swimming and keep it out of the bathroom and shower area. Store in a dry and dark place.

Or you can keep your jewelry clean by polishing it with an anti-tarnish cloth, that is included in your order :)

All items in my shop are hand-sculpted so just remember that there can be small "imperfections" , but it tells a story :) Contact me if you want more details!

If there is anything that breaks on your piece purchased from Artalette, repairs can be arranged.

Please send an email with a picture of the damage and a description.

In case of a simple break the cost is likely free of charge, you only have to deliver the piece to me. :)

If the damage is bad there might be a small fee to cover the materials used for the repair.

According to the Danish Sale of Goods Act all purchases are covered by a 2 year warranty.

The warranty does not include defects from negligent use, lack of maintenance or normal wear and tear.

If you are unhappy with your piece or it breaks for another reason please get in touch via email.

Return policy

The Consumer has 14 days to notify me of a withdrawal.

This only applies to unused products in their original condition.

Artalette is not responsible for any lost packages. Once it arrives the piece will be checked before determining if this is eligible for a return. The return is issued for the product only ( shipping can not be refunded )

The consumer must pay the costs for transporting the product back to me safely.